Over last two decades we had purchased almost all our air conditioners, televisions, refrigeratorsmobiles etc from SAMSUNG and till date never ran into any problem in terms of quality and service. After purchase the items were supplied in packed condition by the dealer. They expressed their opinion and accepted that the set had large number of scratches all over and the performance was also poor. However, they advised that set has to be replaced by the dealer who sold it.
By Todd Wasserman Next to Google, there's probably no more important site for small businesses than Yelp.
Yet perhaps no other site is as poorly understood. For instance, is it a good idea to encourage your customers to give you good reviews on the site? Does Yelp pay for reviews?
How do you go about countering bad reviews? Since Yelp is such a juggernaut, it's important to get the facts straight. With that in mind, take a look at these 10 things you may not have known about the service.
Sixty percent of searches are from desktops, and the company's mobile apps are used by about 7 million people. However, like other social media companies, the trend is definitely favoring mobile.
Restaurants Aren't the Biggest Category Yelp's biggest category is actually shopping. Shopping reached parity with restaurants in Septemberbut has since surpassed that, says Darnell Holloway, Yelp's manager of local business outreach. Though Holloway says that perception still lingers; he believes that restaurants have a natural advantage because they get so many customers compared to, say, a dentist.
Encouraging Customers to Post Reviews is a Bad Idea It might seem like closing a sale with "And don't forget to tell people about your experience on Yelp!
After all, more reviews equals more traffic and, in theory, better reviews if you believe in the wisdom of crowds, right? Not according to Yelp.
The company believes in quality over quantity. Moreover, "We don't believe that consumers necessarily want to be seen as a promotional vehicle. You've Gotta Earn Them The Yelp sticker pictured above is a genuine accolade designed to be akin to a high Zagat rating.
That means that you can't order a "People Love Us on Yelp" decal for love or money. Instead, the company doles them out twice a year to companies that get overall high ratings.
Yelp Provides Free Signage Via Flickr Though Yelp discourages merchants from bugging customers to write reviews, it is a proponent of more subtle means of persuasion. For instance, the company provides downloadable signage via a Flickr stream.
Holloway also recommends putting a Yelp link in your email signature and on your business card. Yelp Has Paid For Reviews in the Past Though Yelp strives to maintain the purity of its reviews, the company has in the past paid people to write them.
CEO Jeremy Stoppelman told The New York Times in that "there was a time in our earlier days where we experimented with paying for reviews directly in cities outside of San Francisco to help get the ball rolling in our otherwise empty site.Find helpful customer reviews and review ratings for AT&T Prepaid ZTE Maven 3 4G LTE Smartphone Cell Phone.
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